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OpenAthens Guide: Error Messages

This research guide is designed to assist all Liberty University users in understanding and navigating all issues related to OpenAthens

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David Leffler
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(434) 592-3463
Subjects: Business

Cannot Complete Request Error Message

What it Means: The OpenAthens is not aware of the resource that you are trying to access.

How to Resolve: Contact djleffler3@liberty.edu to see if the resource can be set up via OpenAthens.

 

Bad Message 431 Error Message

What it Means: Too many cookies/cache have built up as a result of executing links.

How to Resolve: Clear the cache and cookies on your browser for at least a week or longer.

Bad Request Error Message

What it Means: There is a problem with the URL

How to Resolve: Contact djleffler3@liberty.edu for a new URL

502 Error Messages

What it Means: Too many cookies/cache have built up and are creating problems with accessing video content.

How to Resolve: Clear the cache and cookies on your browser for at least a week or longer.